Last Updated: 08/04/2025
1. Introduction
Welcome to Sellmate. These Terms and Conditions govern your access and use of our automated response software for messaging platforms such as Messenger. By accessing or using Sellmate, you agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Service.
2. Service Description
Sellmate is an independent automated response tool designed to enhance interaction within sales chat environments. It enables automated interactions on messaging platforms. It is expressly stated that Sellmate is not affiliated, endorsed, or connected in any way with Meta (Facebook, Messenger, Marketplace) or any other third-party platform. Users implement Sellmate at their sole risk and responsibility. Furthermore, at any time and without prior notice, Sellmate may be disabled or permanently terminated in compliance with directives issued by Meta. Any inconvenience or disruption resulting from this shall be borne exclusively by the user.
3. Permitted Use and Restrictions
User Responsibility: You are solely responsible for your use of Sellmate, including ensuring that your implementation and utilization of the Service comply with the applicable terms of service of any third-party platforms.
Compliance: The use of Sellmate must adhere to all applicable laws, regulations, and third-party policies.
Prohibited Activities:
- Sellmate must not be used for mass spam distribution or any other activities that contravene the terms of service of any external platform.
- Unauthorized access, reverse engineering, or any attempt to circumvent the security measures of the Service is strictly prohibited.
4. Disclaimer of Liability
Disclaimer: Sellmate is a ChatBot provided without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Third-Party Platforms: Sellmate shall not be held responsible for any blocks, restrictions, penalties, or other adverse actions imposed by third-party platforms as a consequence of your use of the Service.
Outcome Assurance: We do not guarantee specific sales results, lead generation, or commercial outcomes from using Sellmate.
Meta-Related Termination: Under directives from Meta, Sellmate may be suspended or permanently terminated without prior notice. Users expressly acknowledge and accept that any inconvenience or loss incurred due to such actions is at their own risk and shall not be the responsibility of Sellmate.
5. Payment and Refund Policy
Payment Processing: Payments for Sellmate services are processed through PayPal or other approved payment methods available on our platform.
Refunds: Refunds will only be issued in circumstances where the Service has not been provided as described in this document. In all other cases, payments are non-refundable.
Subscription Terms: Subscriptions are recurring. It is the user’s responsibility to cancel the subscription prior to the next billing cycle to avoid additional charges.
6. Intellectual Property
Ownership: Sellmate, including its software, content, and associated technologies, is the exclusive property of SellmateApp.
Restrictions: Reproducing, distributing, modifying, or reselling any part of Sellmate without explicit written consent from the owner is prohibited.
7. Privacy and Security
Data Handling: Sellmate does not store or access personal data of customers or conversations occurring on external platforms.
Security Commitment: We implement robust technical and organizational measures to protect the security and integrity of any data under our control. However, we are not liable for breaches or unauthorized access occurring beyond our operational environment.
8. Modifications to these Terms
Sellmate reserves the right to modify or update these Terms at any time. Significant changes will be communicated through appropriate channels. Continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
9. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of [National Law No. 48 and provincial laws regulate jurisdiction in Argentina]. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Buenos Aires, unless otherwise agreed in writing.
10. Contact Information
If you have any questions or require further information about these Terms, please contact us at:
Email: support@sellmateapp.com
Website: www.sellmateapp.com